FAQ
Frequently Asked Questions
Why have you changed your name from PrettyBaby to Tildabelle?
Its been playing in my head for a few years, but this year (2024) i finally made the jump!
What is your turnaround time?
I work from my office studio, Everything is made to order. Minus a few things. Our turnaround is 1-2 weeks plus post. I will contact you if there is any problems with your order.
What are your delivery options?
We have lots of options for posting. Its up to you to choose at checkout.
Crowns and tiaras are posted second class standard. Please make sure you select the correct postage at checkout. 'crowns'
Once posted items can take 2-5 days, but in busy periods this can be longer.
Do you post internationally?
Yes we post all over the world!
Please go to our etsy shop here though. As we buy international postage through etsy, its more reliable and cheaper.
https://www.etsy.com/uk/shop/prettybaby93
Can i return my item?
Yes you may return your item. You will need to message me with reason why and your order number. Items must be returned unused. Items must be returned within 10 working days when you notified me. We do not accept returns for any customised/personalised items. When returning items you will be responsible for postage costs. Once i have received items back in same condition they were posted in, i will refund you full item/order amount.
I have a discount code, where do i add it?
You need to click check out, and then the top box, will have a drop down that says 'show order summary'. Click this and scroll down, and the discount box will be there for you to add the code. Any other problems, please do message me.
Can i add to my order?
Yes, just give me a message and I'll make a note. I will give you a free shipping code you can use if your parcel hasn't already been shipped.
Do you offer gift packaging?
All Bows come on a piece of card, with a safety sticker. Bracelets come in a little organza bag. If your item is a gift, then i can include a note, just let me know at checkout.
Let customers speak for us
I had a lovely time at this event. Great to have adult time and have the opportunity to be creative.
I love this website for my little girls hair accessories!! Gorgeous colours and selections!
My daughter loves her Halloween clips. Really well made and such good quality
Beautiful hair clips and exactly what I asked for. My daughter is going to love them
This is our 3rd order with you and love it more and more every time 🩷 beautiful quality and one of a kind pieces 😍
Amazing quality as always. Private messaged to ask for them to be delivered before holiday and were send super quick. Always use this place for my little girls hair accessories and wouldn’t use anywhere else - top quality 100 % recommend
Gorgeous 40 badges made with sparkles for friends and my 40th birthday trip! They were absolutely lush thank you!
Beautiful designs and super easy to put my in my daughters hair! Doesn't rip her hair out when removing them!
I ordered 5 clips and a liberty headband, they are beautiful! Great quality and the delivery was quick too! My little girls look lovely in their new accessories
Brilliant love these clips look so nice, stays in and doesn’t pull or catch her hair 💕
I have ordered several designs before and these summer ones didn’t disappoint. Gorgeous colours, great quality and price. The only place I shop for my girls’s hair accessories, thank you.
We have birthday clips/tiaras and badges every year for our 2 girls and this years did not disappoint! Our 3 year old loved wearing the snap clip in her hair and she had so many compliments
Such wonderful quality! I am so thrilled with how beautiful my items came out. So worth it!
I absolutely love my customised birthday badges, received today. I purchase every year & always go above & beyond. Thank-you :) ♡